Our Buyers & Tenants Say …
I have just purchased my home from The Park Lane Group and it has been an absolutely flawless experience. From first viewing through to completion, Fiona was like my own personal assistant, there to answer any questions I had with prompt responses.
This is clearly a very well-oiled machine who value their staff as everyone I dealt with went that extra mile, but Fiona in particular was outstanding.
My house is beautiful, built to a great standard and has great finishes. I actually feel like I'm in a hotel rather than in my own home which is great.
A huge thank you.
Jamie Coniam, Hastings
My wife and I recently purchased a new Park Lane Group home in Hastings and found The Park Lane Group to be professional, extremely helpful and caring.
Our home has been built to the highest standard with plenty of extras that other builders do not include. I highly recommend them and we look forward to making our new house our home.
Hastings, September 2020
My experience renting with The Park Lane Group was fantastic from start to finish - brilliant service, beautiful homes. My interactions with everyone from pre-approval to during my tenancy were always positive, and I particularly praise the balance of personal yet professional support and service given by Mark from the lettings team throughout my stay. It's an amazing thought to know that they're not just another letting agent/developer out for themselves and are willing to look after the good tenants! I'll definitely be recommending Park Lane Group and will absolutely consider them for future renting or buying opportunities.
Hastings, August 2020
Myself and my husband called the Park Lane Group office and asked if there were any properties to rent in Hastings. They said not at the moment but took our details and said they would call us if anything was to come up. We then registered our interest online for when properties did come up which automatically sent an email to Mark Nash; the next day he replied very quickly and told us a property was coming up within the next few days. The same week, Mark got us into the house to look around and everything went quickly from there. The process only took around 2 weeks and we were moved in and settled within a few weeks. Any questions we had Mark was there to answer and he is still in contact with us at present. Being our first time moving out he supported us very well. When we met Mark to collect the keys he wasn't in a rush to get off and was very friendly. When we got the keys Mark showed us around and showed us how everything worked and if we had any questions. We are very pleased with our house. If you're looking for a property I would 100% recommend the Park Lane Group ask for Mark, he is very responsive and answers any questions you have. Mrs & Mr Hall.
Hastings, August 2020
We couldn't be happier in our new home. It's a dream come true and we pinch ourselves every day to remind ourselves its real.
The staff couldn't have been more helpful, always with a smile. They went above and beyond, nothing was too and they were always on hand to help with any worries or concerns. Thank you Park Lane for everything.
Hastings, July 2020
After viewing the show home last year we were so impressed with the houses and the added extras that we wanted to secure straight away! Fiona, Katie and Amy were very friendly and easy to contact during the process. They made moving an enjoyable and exciting experience with the added bow on the door and welcome package. Very impressed. Thank you Park Lane Group, we love our Honeysuckle home! Amber and Ollie
Amber & Ollie
Bexhill, May 2020
I don’t know where to start! I cannot thank Fiona and Katie enough; they went above and beyond my expectations from any sales team. I contacted the Park Lane Group to view one of their 3 bedroom properties and it was from that I had my first contact with Fiona. I was hoping to schedule a visit within a couple of days but was pleasantly surprised when Fiona said she could meet me at the property in 2hrs. On arrival Fiona was very professional and friendly and most important no hard sale tactics. The property I viewed did not meet my requirements but after discussing my needs with Fiona, she suggested I view one of Park Lane's 4-bedroom houses.
We scheduled a visit for the 4-bed property the next day, even though the road to the property was not complete – we were escorted safely by Steve (more on him later).
It was on this next visit, me and my daughters fell in love with the house. The layout and finish were exactly what I wanted. So, I began the process of purchasing the property.
The sales process on my part was tricky for numerous reasons, but this was when I met Katie. From this point both Fiona and Katie took the reigns and took over the process and kept me up to date at all times. Both were always available on email and phone; at no point did I feel they were not contactable. In fact, I made my reservation in the last week of October and had moved in by the 2nd week in January.
The hand over with Steve and Katie was in-depth and thorough and any snagging issues which had been identified during the initial walk though had been resolved. I have been in my beautiful new home for a little over two weeks now and as with anything there have been a couple of teething issues. With that said, one email to the aftercare team resolved this within a day. I even stopped Steve in the street with a windows handle issue and again to my pleasant surprise he went to his car, retrieved a new handle and fitted it there and then.
I could go on but I’m sure this review site has a word limit.
Fiona, Katie, Steve and the Park Lane Group well done, and a heartfelt thanks from me and my daughters x
Hastings, January 2020
We had previously heard about Park Lane via friends who rent one of your homes.
We were attracted to Juniper Place because of the right location. Not far from where we lived before and still around town and the school.
We finally decided on Juniper Place as we were keeping within correct location and we loved the finish of all the properties we had previously viewed built by The Park Lane Group.
We have just purchased our house. From start to finish they have been brilliant! The sales team, Katie and Amy were always so kind and answered any questions we had! If you ever see new builds and question yourself to buy one or not just book a viewing! You will see how well these are built. We visited the site where our house was being built every Friday! My son loved it and the building team were great.
They are still working on site now but they are so kind and considerate of our needs!
On completion day Katie made it so special and it will be a day we will never forget! What a great person-centred approach to selling!
Thank you Park Lane Group.
We now have a home we can call our own!
Bexhill, December 2019
Buying our first home was so overwhelming but Amy, Katie and Fiona have been amazing! They supported us through the whole journey putting us at ease! Aftercare has been brilliant and Steve and the team could not do enough for us. We are so happy in our beautiful new home and would highly recommend The Park Lane Group.
Hastings, December 2019
Amy, Katie and all the staff at Park Lane Group could not have helped me anymore in getting me into my first home.
Love my house and couldn't rate them all enough.
Hastings, November 2019
Thank you Amy, Katie & team for all your help with purchasing our new home. From the minute I made my first enquiry to the day of completion Amy was brilliant. It wasn't the easiest chain to deal with as there were delays and problems but Amy is fantastic at her job and held it all together allowing us to complete on our beautiful new home. Thank you again 🙂
Hastings, November 2019
Just moved into a new build house. It's lovely and neighbours are friendly and Mark who deals with rentals is friendly and very helpful - I'm very pleased and my son is loving it too.
Hastings, July 2019
Amazing team! Amazing service! Amazing homes! Made the stressful process of moving so much easier to cope with. Questions answered, concerns dealt with and nothing was too much. The house is beautiful and finished to the highest standard. Cannot recommend them enough.
(Chanttelle is a new homeowner at Robert de Mortain)
Hastings, May 2019