Our Buyers & Tenants Say …
I don’t know where to start! I cannot thank Fiona and Katie enough; they went above and beyond my expectations from any sales team. I contacted the Park Lane Group to view one of their 3 bedroom properties and it was from that I had my first contact with Fiona. I was hoping to schedule a visit within a couple of days but was pleasantly surprised when Fiona said she could meet me at the property in 2hrs. On arrival Fiona was very professional and friendly and most important no hard sale tactics. The property I viewed did not meet my requirements but after discussing my needs with Fiona, she suggested I view one of Park Lane's 4-bedroom houses.
We scheduled a visit for the 4-bed property the next day, even though the road to the property was not complete – we were escorted safely by Steve (more on him later).
It was on this next visit, me and my daughters fell in love with the house. The layout and finish were exactly what I wanted. So, I began the process of purchasing the property.
The sales process on my part was tricky for numerous reasons, but this was when I met Katie. From this point both Fiona and Katie took the reigns and took over the process and kept me up to date at all times. Both were always available on email and phone; at no point did I feel they were not contactable. In fact, I made my reservation in the last week of October and had moved in by the 2nd week in January.
The hand over with Steve and Katie was in-depth and thorough and any snagging issues which had been identified during the initial walk though had been resolved. I have been in my beautiful new home for a little over two weeks now and as with anything there have been a couple of teething issues. With that said, one email to the aftercare team resolved this within a day. I even stopped Steve in the street with a windows handle issue and again to my pleasant surprise he went to his car, retrieved a new handle and fitted it there and then.
I could go on but I’m sure this review site has a word limit.
Fiona, Katie, Steve and the Park Lane Group well done, and a heartfelt thanks from me and my daughters x
Hastings, January 2020
We had previously heard about Park Lane via friends who rent one of your homes.
We were attracted to Juniper Place because of the right location. Not far from where we lived before and still around town and the school.
We finally decided on Juniper Place as we were keeping within correct location and we loved the finish of all the properties we had previously viewed built by The Park Lane Group.
We have just purchased our house. From start to finish they have been brilliant! The sales team, Katie and Amy were always so kind and answered any questions we had! If you ever see new builds and question yourself to buy one or not just book a viewing! You will see how well these are built. We visited the site where our house was being built every Friday! My son loved it and the building team were great.
They are still working on site now but they are so kind and considerate of our needs!
On completion day Katie made it so special and it will be a day we will never forget! What a great person-centred approach to selling!
Thank you Park Lane Group.
We now have a home we can call our own!
Bexhill, December 2019
Buying our first home was so overwhelming but Amy, Katie and Fiona have been amazing! They supported us through the whole journey putting us at ease! Aftercare has been brilliant and Steve and the team could not do enough for us. We are so happy in our beautiful new home and would highly recommend The Park Lane Group.
Hastings, December 2019
Amy, Katie and all the staff at Park Lane Group could not have helped me anymore in getting me into my first home.
Love my house and couldn't rate them all enough.
Hastings, November 2019
Thank you Amy, Katie & team for all your help with purchasing our new home. From the minute I made my first enquiry to the day of completion Amy was brilliant. It wasn't the easiest chain to deal with as there were delays and problems but Amy is fantastic at her job and held it all together allowing us to complete on our beautiful new home. Thank you again 🙂
Hastings, November 2019
The sales team have been great throughout the whole process. They ensured everything went very smoothly from my first viewing to moving in, nothing too much trouble. The quality of the build is very high much better than other new developments I've seen. Aftercare has been excellent and very responsive to any help I've needed and ensured everything in the home is perfect no matter how small the request. Any contractors have been polite, high quality and professional. Couldn't recommend enough. Great team.
Hastings, October 2019
I can't thank The Park Lane Group enough for their fantastic service, in particular from Mark. Moving was one of the smoothest things, great service and great communication before and after the move. I love my new house! Thank you Park Lane Group!
(Stretton Park, Hastings)
Hastings, July 2019
Just moved into a new build house. It's lovely and neighbours are friendly and Mark who deals with rentals is friendly and very helpful - I'm very pleased and my son is loving it too.
Hastings, July 2019
It was an amazing experience dealing with Park Lane Group, especially Mark Nash who handled our tenancy application. Everything was thoroughly explained, and dealt with professionally and efficiently. Amazing and professional service. Mark despite his busy schedule made himself available on short notice for us to view the property a second time. The house is beautiful. Would highly recommend the Park Lane Group.
Hastings, June 2019
The Park Lane Group is highly recommended. Mark who deals with lettings has been superb making the process of renting very smooth and fuss free. Don't go anywhere else!
Hastings, May 2019
Amazing team! Amazing service! Amazing homes! Made the stressful process of moving so much easier to cope with. Questions answered, concerns dealt with and nothing was too much. The house is beautiful and finished to the highest standard. Cannot recommend them enough.
(Chanttelle is a new homeowner at Robert de Mortain)
Hastings, May 2019
We rented a new development from the Park Lane Group over 2 years and over the period we had stayed in the property, they could not have helped as more than they did. We changed the outside of the house at one point and had put gravel stones under the window and down the driveway where previously had been plants and weeds and of course we had asked for permission first and was delighted when it was approved, they even commented how nice it looked when inspections were made. If we had problems they were solved quickly and efficiently. Even after we had moved out and we were looking for something bigger we came back and emailed Mark Nash who helped us through the renting progress beforehand. He emailed over some properties they had to rent at the time and we had viewings and after a few days we had a courtesy email to ask if we had any thoughts on the properties viewed by my partner. I could not fault Mark and he is happy to reply to us regardless and emails back within that day to our questions. We would recommend them to anyone who wants a new development and or just a nice modern property! We would come back to Park Lane first when looking to rent.
Hastings, Feb 2019
Been in my new home (Stretton Park, Hastings) for a month now and I couldn't be happier. Park Lane Group are so welcoming and helpful and I would recommend highly!
Hastings, Apr 2019
We bought our beautiful Park Lane Group home at Broad Buckler in 2003 and remain just as delighted with it now as we were 16 years ago. Minimal snagging on handover, great design, excellent build quality; thank you Park Lane Group.
St. Leonards-on-sea, Mar 2019
Just got the keys to our new home and we couldn’t be happier. From start to finish the Park Lane Group rental team have been brilliant. Mark and Jane have been amazing, updating us on a daily basis. Me and my husband are so grateful. And Katie was fabulous on the viewing.
Hastings, Dec 2018
Myself and my husband have been considering relocating for some time now and have actually made the choice to stay put in Wales for personal reasons. But I felt compelled to write a review based on the experience we have had with the sales team at The Park Lane Group. We dealt with a couple of staff (Amy and Katie) who were both incredibly knowledgeable and enthusiastic, but not pushy, and clearly very passionate about the town they work in and the company they work for. I am sorry that our brief encounter didn't end in a sale for yourselves but hopefully this review will go some way as a thank you.
Wales, Dec 2018
This was our second ever purchase & I have to say Amy & her team were so helpful & friendly from the very first moment we met. Not only knowledgeable about the house & local area, but they also progressed the purchase and even our sale the whole way through, keeping us up to date & really moving the transaction along. We were kept fully up to date with when our new home would be ready & Amy went above & beyond to accommodate all our needs, even the smallest of details. We also want to mention Steve, the Site Manager who was also extremely helpful during the transaction, never shying away from our questions & always willing to help. We could not be happier in our Park Lane Home, we highly recommend Amy & The Park Lane Group, you could not buy a better home. Thank you so much
St. Leonards-on-sea, Jun 2018
Top quality service, couldn't fault the effort or enthusiasm of the staff. Perfect new home.
Hastings, Apr 2018
Lovely staff - willing to go above and beyond until the end! Sales team exceeded our customer service expectations. Would definitely recommend.
Hastings, Apr 2018
My name is Angie and I work for the NHS. I purchased a Park Lane Group home recently using the Help to Buy scheme and could honestly not be happier with the entire process. I have purchased properties in the past but the Park Lane Group team made the whole process as stressfree as possible.
From the very first time I made an enquiry I was met with a professional, helpful and supportive approach from Amy. This continued throughout the process from the first viewing to moving in.
I never once felt rushed when viewing or making decisions and once I decided which house to buy it was made to feel like a special event from placing your sticker on your plot to the ringing the bell (tradition) these extra touches and support really made the decision to buy from park lane special.
Communication has been great and when I have asked for advice regarding the help to buy scheme they were so knowledgeable it really gave me confidence. I used a specialist help to buy mortgage advisor and the purchase was very straightforward and Amy kept me updated throughout.
It is fair to say that nothing was too much trouble from visits to the house to measure for furniture, showing family members, phone calls to ask questions etc I was really made to feel that it was my house before I had even moved in!
Moving in day was hectic but the pack provided from the Park Lane team really helped its full of useful information, appliance instructions, contact numbers, energy suppliers etc and again the little touches really were appreciated.
I have been in my new home for a few months now and still feel that If I had any queries they would be supportive and helpful. I would 100% recommend the Park Lane Group as a company to purchase a home from. The property is stunning, great quality and the service you will receive is second to none.
St. Leonards-on-sea, Feb 2018
We bought our first home with the Park Lane Group and we are over the moon with it! The house was finished to a great standard, Steve the site manager kept us informed throughout the build. The process was stress free as we used a local solicitor who was familiar with the development and Help to Buy scheme. Amy was amazing, very warm and welcoming, extremely helpful and guided us every step of the way! We would definitely recommend Park Lane Group to anyone. Thankyou.
St. Leonards-on-sea, Jan 2018
I am not one for writing reviews but it is well deserved here. My partner and I have recently bought our first house through The Park Lane Group, and I must say it was a really nice experience. The staff have been (and still are) extremely friendly and helpful. It's safe to say they have made our move so easy and fun. Amy (the sales manager) has been AMAZING and has gone above and beyond her job role to help everything run smoothly. We had some financial awkwardness initially and thought we would have to give up the house in the early stages, but Amy was available when ever we needed reassurance and guidance. She also made those situations much less stressful through making us feel really welcomed over the phone/in the office and answering all of our stupid questions without hesitation. We have lived in our beautiful home for 2 months now. We could not be more happy with it. The house is of an extremely high standard with high spec kitchen/bathroom/fittings etc. Steve, the site manager, is fantastics and very attentive to any snags. Any issues we have had (normal for a new build, and my clumsy self) have been dealt with very quickly and to a brilliant standard. We looked at other sites and companies with similar builds but felt they were very clinical in structural design and staff. The staff were not personable at all and it seemed they were quite controlling in who you could use for bill providers/financial advisors/solicitors/carpet fitters etc. They also would add extras costs for things very basic but essential for the house. With The Park Lane Group what you see is what you get and we had control over everything. There were no hidden costs as everything was included in the price - including the beautiful tiles in the kitchen, hall and bathrooms. So we got a beautiful classy modern house with superb service and ongoing aftercare service too. Can't fault it! We would highly recommend for anyone to buy/rent with them based on our experience 🙂
St. Leonards-on-sea, Jan 2018