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Heartfelt Thanks from Lee at Little Acres

Google Review

Lee recently moved into his new 4 bedroom Park Lane Group home at Little Acres. He and his daughters love their home and felt compelled to write a Google review.

“I don’t know where to start! I cannot thank Fiona and Katie enough; they went above and beyond my expectations from any sales team. I contacted the Park Lane Group in order to view one of their 3-bedroom properties and it was from that I had my first contact with Fiona.

I was hoping to schedule a visit within a couple of days but was pleasantly surprised when Fiona said she could meet me at the property in 2hrs. on arrival Fiona was very professional and friendly and most important no hard sale tactics.  The property I viewed did not meet my requirements but after discussing my needs with Fiona, she suggested I view one of Park Lane’s 4-bedroom houses.

We scheduled a visit for the 4-bed property the next day, even though the road to the property was not complete – we were escorted safely by Steve (more on him later).

It was on this next visit, me and my daughters fell in love with the house. The layout and finish were exactly what I wanted. So, I began the process of purchasing the property.

The sales process on my part was tricky for numerous reasons, but this was when in met Katie. From this point Both Fiona and Katie took the reigns and took over the process and kept me up to date at all times. Both were always available on email and phone; at no point did I feel they were not contactable. In fact, I made my reservation in last week of October and had moved in by the 2nd week in January.

The hand over with Steve and Katie was in-depth and thorough and any snagging issues which had been identified during the initial walk though had been resolved. I have been in my beautiful new home for a little over two weeks now and as with anything there have been a couple of teething issues. With that said, one email to the aftercare team resolved this within a day. I even stopped Steve in the street with a windows handle issue and again to my pleasant surprise he went to his car, retrieved a new handle and fitted it there and then.

I could go on but I’m sure this review site has a word limit.

Fiona, Katie, Steve and the Park Lane Group well done, and a heartfelt thanks from me and my daughters x”

Lee Ballancore, owner of The Hepworth at Little Acres