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5 Star Customer Review

5 Star Customer review The Park Lane Group

This 5-star customer review – which popped up on Google last week – is really lovely. Thank you for your kind words Kimberley – great to hear you’ve been happy with our service and that you’re loving your new Park Lane Group home:

“I am not one for writing reviews but it is well deserved here. My partner and I have recently bought our first house through The Park Lane Group, and I must say it was a really nice experience. The staff have been (and still are) extremely friendly and helpful. Its safe to say they have made our move so easy and fun. Amy (the sales manager) has been AMAZING and has gone above and beyond her job role to help everything run smoothly. We had some financial awkwardness initially and thought we would have to give up the house in the early stages, but Amy was available when ever we needed reassurance and guidance. She also made those situations much less stressful through making us feel really welcomed over the phone/in the office and answering all of our stupid questions without hesitation. We have lived in our beautiful home for 2 months now. We could not be more happy with it. The house is of an extremely high standard with high spec kitchen/bathroom/fittings etc. Steve, the site manager, is fantastics and very attentive to any snags. Any issues we have had (normal for a new build, and my clumsy self) have been dealt with very quickly and to a brilliant standard. We looked at other sites and companies with similar builds but felt they were very clinical in structural design and staff. The staff were not personable at all and it seemed they were quite controlling in who you could use for bill providers/financial advisors/solicitors/carpet fitters etc. They also would add extras costs for things very basic but essential for the house. With The Park Lane Group what you see is what you get and we had control over everything. There were no hidden costs as everything was included in the price – including the beautiful tiles in the kitchen, hall and bathrooms. So we got a beautiful classy modern house with superb service and ongoing aftercare service too. Can’t fault it! We would highly recommend for anyone to buy/rent with them based on our experience :)”

You can find more reviews in our testimonials section here

And do check out our Google reviews.

15th January 2018