Our Buyers & Tenants Say …
Just got the keys to our new home and we couldn’t be happier. From start to finish the Park Lane Group rental team have been brilliant. Mark and Jane have been amazing, updating us on a daily basis. Me and my husband are so grateful. And Katie was fabulous on the viewing.
Hastings, Dec 2018
Myself and my husband have been considering relocating for some time now and have actually made the choice to stay put in Wales for personal reasons. But I felt compelled to write a review based on the experience we have had with the sales team at The Park Lane Group. We dealt with a couple of staff (Amy and Katie) who were both incredibly knowledgeable and enthusiastic, but not pushy, and clearly very passionate about the town they work in and the company they work for. I am sorry that our brief encounter didn't end in a sale for yourselves but hopefully this review will go some way as a thank you.
Wales, Dec 2018
This was our second ever purchase & I have to say Amy & her team were so helpful & friendly from the very first moment we met. Not only knowledgeable about the house & local area, but they also progressed the purchase and even our sale the whole way through, keeping us up to date & really moving the transaction along. We were kept fully up to date with when our new home would be ready & Amy went above & beyond to accommodate all our needs, even the smallest of details. We also want to mention Steve, the Site Manager who was also extremely helpful during the transaction, never shying away from our questions & always willing to help. We could not be happier in our Park Lane Home, we highly recommend Amy & The Park Lane Group, you could not buy a better home. Thank you so much
St. Leonards-on-sea, Jun 2018
Highly recommended for lettings. Great team of people looking after lovely properties and dealing with any problems in a timely matter.
Hastings, Jun 2018
Mark Nash in residential lettings was brilliant. My house is amazing, so grateful for all his help. Would highly recommend The Park Lane Group for quick and efficient service. Thank you.
Hastings, Jul 2018
Amy and Katie have been amazing. I was a little skeptical about buying a new build property at first after advice from friends but I shouldn't have worried as the service and quality of build is excellent. Amy and Katie have been there every step of the way and have replied quickly to queries. Thanks Park Lane. Jodie xx
Hastings, Jul 2018
Top quality service, couldn't fault the effort or enthusiasm of the staff. Perfect new home.
Hastings, Apr 2018
Lovely staff - willing to go above and beyond until the end! Sales team exceeded our customer service expectations. Would definitely recommend.
Hastings, Apr 2018
My name is Angie and I work for the NHS. I purchased a Park Lane Group home recently using the Help to Buy scheme and could honestly not be happier with the entire process. I have purchased properties in the past but the Park Lane Group team made the whole process as stressfree as possible.
From the very first time I made an enquiry I was met with a professional, helpful and supportive approach from Amy. This continued throughout the process from the first viewing to moving in.
I never once felt rushed when viewing or making decisions and once I decided which house to buy it was made to feel like a special event from placing your sticker on your plot to the ringing the bell (tradition) these extra touches and support really made the decision to buy from park lane special.
Communication has been great and when I have asked for advice regarding the help to buy scheme they were so knowledgeable it really gave me confidence. I used a specialist help to buy mortgage advisor and the purchase was very straightforward and Amy kept me updated throughout.
It is fair to say that nothing was too much trouble from visits to the house to measure for furniture, showing family members, phone calls to ask questions etc I was really made to feel that it was my house before I had even moved in!
Moving in day was hectic but the pack provided from the Park Lane team really helped its full of useful information, appliance instructions, contact numbers, energy suppliers etc and again the little touches really were appreciated.
I have been in my new home for a few months now and still feel that If I had any queries they would be supportive and helpful. I would 100% recommend the Park Lane Group as a company to purchase a home from. The property is stunning, great quality and the service you will receive is second to none.
St. Leonards-on-sea, Feb 2018
We bought our first home with the Park Lane Group and we are over the moon with it! The house was finished to a great standard, Steve the site manager kept us informed throughout the build. The process was stress free as we used a local solicitor who was familiar with the development and Help to Buy scheme. Amy was amazing, very warm and welcoming, extremely helpful and guided us every step of the way! We would definitely recommend Park Lane Group to anyone. Thankyou.
St. Leonards-on-sea, Jan 2018
I am not one for writing reviews but it is well deserved here. My partner and I have recently bought our first house through The Park Lane Group, and I must say it was a really nice experience. The staff have been (and still are) extremely friendly and helpful. It's safe to say they have made our move so easy and fun. Amy (the sales manager) has been AMAZING and has gone above and beyond her job role to help everything run smoothly. We had some financial awkwardness initially and thought we would have to give up the house in the early stages, but Amy was available when ever we needed reassurance and guidance. She also made those situations much less stressful through making us feel really welcomed over the phone/in the office and answering all of our stupid questions without hesitation. We have lived in our beautiful home for 2 months now. We could not be more happy with it. The house is of an extremely high standard with high spec kitchen/bathroom/fittings etc. Steve, the site manager, is fantastics and very attentive to any snags. Any issues we have had (normal for a new build, and my clumsy self) have been dealt with very quickly and to a brilliant standard. We looked at other sites and companies with similar builds but felt they were very clinical in structural design and staff. The staff were not personable at all and it seemed they were quite controlling in who you could use for bill providers/financial advisors/solicitors/carpet fitters etc. They also would add extras costs for things very basic but essential for the house. With The Park Lane Group what you see is what you get and we had control over everything. There were no hidden costs as everything was included in the price - including the beautiful tiles in the kitchen, hall and bathrooms. So we got a beautiful classy modern house with superb service and ongoing aftercare service too. Can't fault it! We would highly recommend for anyone to buy/rent with them based on our experience 🙂
St. Leonards-on-sea, Jan 2018